Instructions for cancellation

Cancellation policy

A consumer is any natural person who concludes a legal transaction for purposes that in the main can neither be attributed to his or her commercial nor self-employed professional activity.

Right to cancel

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the date on which you or a third party other than the carrier designated by you takes possession of the goods. To exercise your right to cancel, you must inform us of your decision to cancel this contract in writing (e.g. a letter sent by post or email). You may use the cancellation form attached, although this is not mandatory. Sending your cancellation request to us before the cancellation period has expired shall be deemed sufficient to comply with the cancellation deadline.

Effects of cancellation

Should you cancel this contract, we will refund all payments that we have received from you, including shipping costs, promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. The refund will be made using the same method of payment that you used for the original transaction, unless we have expressly agreed otherwise. Under no circumstances will you be charged any fees for this refund. We may refuse reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier. You are required to return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. Sending the goods back to us before the expiry of the fourteen-day period shall be deemed sufficient to comply with the deadline.
The return costs for the goods shall be borne by you.
You shall only be liable for diminished value of the goods if such diminished value is due to handling of the goods beyond what is deemed necessary to ascertain the quality, nature and functioning of the goods.

Cancellation form

  • To [Insert: name/company, address, email address and, if available, fax number]:
  • I/we (*) hereby cancel the order placed by me/us (*) for the purchase of the following goods (*)/services (*)
  • Ordered on (*)/ received on (*)
  • Customer name(s)
  • Address
  • Signature(s) (only for paper forms)
  • Date
    —————————————
    (*) Please delete as applicable.

Exclusion and/or premature expiration of the right to cancel

11.2 The right to cancel shall not apply to contracts

  • for the supply of goods which are not prefabricated, but were specially produced according to the individual features selected by the customer or which are clearly tailored to their personal requirements.
  • for the supply of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded.

The right to cancel shall expire prematurely for contracts

  • for the supply of sealed goods which, for health and hygiene reasons, are not suitable for return if their seal has been broken after delivery.
  • for the supply of goods if, after delivery, they have been inseparably mixed with other goods.
  • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been broken after delivery.

Returns

The modalities mentioned in this section Returns are not a prerequisite for exercising the right to cancel in accordance with the section Instructions for Cancellation.

Customers are required to contact the seller before returning an item to notify the seller of the return. This will enable the seller to allocate the product as quickly as possible.

Customers are requested to send the goods back to the seller as a prepaid package and to keep proof of posting. Upon request, the seller shall reimburse the customer for postage costs in advance, unless these are to be borne by the buyer themselves.

Customers are asked to avoid damaging or contaminating the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for damages due to damage caused by inadequate packaging.